Regulatory Notices
Terms and conditions
Service complaints
Privacy & Data Protection
Links to our website
Cookie policy
Cyber Crime, Email Scams & Fraud Warning
Banking Security
Accessibility Statement
WTB Solicitors’ website is fully accessible and compliant with W3C Accessibility Standards http://www.w3.org/standards/webdesign/accessibility.
Our website can be accessed from mobile devices and your desktop pc and will adjust the page, design and content to each of them. If you need help the BBC My Web My Way http://www.bbc.co.uk/accessibility/ has really useful guides.
Text size
This website’s text can be increased in size in every browser.
Keyboard input
Our website is easy to use using the keyboard, navigating the menu mainly with the tab keys.
Images
All the images in the website have an alternative text to make them more accessible to those using a screen reader or to those that have turn off images for whatever reason.
Reporting problems
Tell us about any accessibility problems Ring 0161 224 3311 or email enquiries@wtbsolicitors.com
Terms and conditions
By using this website you are agreeing to the terms and conditions of use as set out below.
Regulation
This website is provided by WTB Solicitors LLP, a limited liability partnership registered in England and Wales under registration number OC377563. Registered office address: 1st Floor 601 Stockport Road, Longsight, Manchester M13 0RX. The members of WTB Solicitors LLP are referred to as partners, as are other non-members of the LLP with equivalent standing and qualifications.
WTB Solicitors LLP is regulated by the by the Solicitors Regulation Authority Identification No. 571775
VAT Registration number 140 9134 37
Professional Indemnity Insurance Details
We maintain compulsory professional indemnity insurance of a minimum of £3million each and every claim with Sompo International Insurance who may be contacted via The Professional Indemnity Company on telephone number 0333 733 5192. Our policy number is PI22SOM0016 and the policy is issued in England and Wales
Disclaimer: Website Content
The content of this website is provided for general guidance only, it is not intended to be comprehensive advice that you can rely nor does it replace the advice of your own legal advisor. WTB Solicitors LLP makes no warranty or representation concerning the accuracy or applicability of the content of this website to any legal issue. Please contact WTB Solicitors LLP for up-to-date, accurate legal advice. If you do rely on our website information it is at your own risk.
The content, design and format of this website are protected by copyright owned by WTB Solicitors LLP. You are not permitted to copy or use any of the content of this website without our express written agreement. You may download the content of this website to be shown on a computer screen, or print pages of the site to be used for non-commercial purposes.
You must not:
Use the material contained or displayed on this website without prior written consent
Use the site to create any links to other sites without our express written authorisation, or
Do anything to interfere or change the content, design or layout of the website.
WTB Solicitors LLP accepts no liability for any loss or damage caused by your breach of any of these terms or conditions, or for any loss or damage which is not due to our negligence or breach. This does not limit our liability for death or personal injury caused by our negligence, or for our liability as to fraud.
Service complaints
Our Complaints Procedure
We are committed to providing a high-quality legal service to all our clients. If you are unhappy with our service, please tell us about it. This will help us to improve our standards. We will deal with your complaint quickly and fairly with appropriate redress where necessary.
Please note we can only investigate a complaint which relates to services we provide to you or offered or refused to supply to you.
There are some circumstances where we can accept complaints from persons other than an individual client.
Who to contact about a complaint
If you have concern over of the quality of our service, please contact Christopher Bryan, our client care partner. You can contact him at:
Telephone: 0161 224 3311
Post: WTB Solicitors LLP, 1st Floor 601 Stockport Road, Manchester M13 0RX
Email: chris.bryan@wtbsolicitors.com
If your complaint is about the service provided by Christopher Bryan please address your complaint to Dave Wise, Operations Manager at the above address or dave.wise@wtbsolicitors.com telephone 0161 224 3311.
What will happen next?
We will send you a letter acknowledging your complaint and asking you to confirm or explain the details of your concerns about our service. We will also let you know the name of the person who will be dealing with your complaint.
We will record your complaint in our central register and open a file for your complaint.
We will provide an estimate as to when we are likely to be able to send you our final response which will be as quickly as possible but not later than 8 weeks from the date of your complaint.
We may need to ask for further information especially in a complicated case, for example, where you ask us to look into several issues or your case has been active for a long period of time.
We will then investigate your complaint. This may involve one or more of the following steps:
- We may ask the member of staff who acted for you (or that person’s supervisor) to reply to your complaint;
- We may invite you to the office meet the supervisor to discuss and try to resolve your complaint.
- We may need to ask you for more information
If you do not want a meeting or it is not possible or appropriate, we will send you a detailed written reply to your complaint which will contain an explanation of how we propose to resolve your complaint.
There are no legal charges for dealing with a complaint about our service.
What will happen if you are not satisfied with our response?
If we are unable to resolve your complaint, then you can have the complaint independently looked at by the Legal Ombudsman. The Legal Ombudsman investigates complaints about service issues with lawyers.
The Legal Ombudsman expects complaints to be made to them within six years of the date of the act or omission about which you are concerned or within three years of you realising there was a concern. You must also refer your concerns to the Legal Ombudsman within six months of our final response to you.
From the 1 April 2023 the Legal Ombudsman expects complaints to be made to them within a year of the date of the act or omission about which you are concerned or within a year of you realising there was a concern. The requirement to refer your concerns to the Legal Ombudsman within six months of our final response to you remains the same.
You can contact the Legal Ombudsman by:
Telephone: 0300 555 0333
Email on enquiries@legalombudsman.org.uk
Post: Legal Ombudsman, PO Box 6806, Wolverhampton, WV1 9WJ
Our assurance
Please be assured that we will take your complaint and concerns seriously. Our aim is to resolve the issue as quickly as we can and sympathetically.
Privacy & Data Protection
WTB Solicitors LLP is registered with the Information Commissioner’s Office Registration Number Z3447380. We may collect personal information from you, our prospective clients and their beneficial owners or directors in the course of our business (including through your use of our website or when you contact or request information from us) when you engage our legal services or as a result of your relationship with our clients. Your information will be used as described below by our employees and others for the purposes below.
- The information that we process includes:
1.1 Information, such as your name, address, email address, and telephone numbers, the organisation you work for, and your relationship to a person.
1.2 Information to comply with good practice under the Equality Act 2010.
1.3 Information you provide to us as a result of your business relationship with us or in connection with your legal case.
1.4 recruitment.
1.5 information provided when you attend seminars or training we host, to promote our services. To develop our business relationship with you we may send you marketing information arising out of the above we analyse the information.
1.6 information to fulfil our legal, regulatory (as an example, to comply with our legal and regulatory obligations to identify and verify the identity of our clients, their source of funds and beneficial ownership) and risk management obligations.
1.7 information to comply with legal and regulatory obligations or for other legitimate business purposes.
1.8 In order to analyse the use of our website, we automatically log your IP address and information about your visit, such as the time, pages viewed. This information is collected anonymously; it does not identify you personally. Please see our Cookie Notice
- Sharing and retaining your personal information
Your personal information will be retained for as necessary to provide relevant legal services and for a period appropriate to the category of data it relates to. If you want to know more please write to The Managing Partner, WTB Solicitors LLP 1st Floor, 601 Stockport Road, Longsight Manchester M13 0RX
We may also share your personal information with other third parties who we trust. For example, where in the interests of good file management we may outsource work to do typing or photocopying on our files to ensure that this is done promptly. We will always seek a confidentiality agreement in our contract with outsourced providers. If you do not want your file to be outsourced, please let us know as soon as possible.
Where appropriate, for example, audit or quality checks people we may share information with include:
Litigation opponents, barristers, experts, interpreters, process servers and other service providers who assist us in our work.
If you have legal aid then we may be required to share some or all of your information with the Legal Aid Agency.
legal and regulatory bodies including the Solicitors Regulatory Authority, the Legal Ombudsman, Government Agencies, the Court Service and others.
Technology and software suppliers
When we share your information we will always take care to ensure that your information remains confidential and safe.
- Your rights.
You have the right to request access to the information we hold about you. You also have the right to correct any incorrect data held about you or to request we erase your personal information. You may request that we restrict or object to the processing of your personal information.
Christopher Bryan is the partner with responsibility for data protection who you should contact if you wish to exercise your rights. We will no longer process your information following a request unless we are permitted to do so by law. We may charge a fee where the law allows us to do so.
You have a right to complain to the Information Commissioners Office https://ico.org.uk/
- Security of your information
Your personal information will be held securely and in accordance with the General Data Protection Regulation 2016/679 and the Data Protection Act 2018.
Your personal information is not transferred abroad. Please note that information may be stored on a cloud based system whose servers may be in the European Union.
We hold your personal information in electronic and physical files. Our staff employment contracts include confidentiality obligations and they must use login & passwords to authorise access to electronic files.
Please see our policy concerning links to our website our privacy policy ceases to apply when you proceed to another website using a link.
Please note communication by the internet or email is not completely secure. Email in particular is vulnerable to hacking though we have taken proportionate steps to manage the risk we cannot guarantee the security of information using online services. Please see our warnings concerning frauds and scams
Links to our website
Where our site contains links to other sites and resources provided by third parties these are provided for your information only. We have no control over the contents of those sites or resources, and accept no responsibility for them or for any loss or damage that may arise from your use of them. If you decide to access any of the third party websites linked to the site, you do so entirely at your own risk.
Links to third party websites on the site are provided solely for your convenience. If you use these links, you acknowledge that you are leaving our site. Should we have a link in our website pointing to another one and the third party wishes to remove it please email enquiries@wtbsolicitors.com Please note that unless you have a legal right to demand a removal it will be at our discretion.
Links to WTB Solicitors’ website should not be misleading and always should use the appropriate link text.
Cookie Notice
By using our website you accept the use of cookies but you can disable them by changing your internet browser settings. To learn more about cookies or how to discard them you can visit http://www.aboutcookies.org/
About cookies
Cookies are small text files that are downloaded to your computer or mobile device when you are navigating a website. Despite being stored in your computer, they do not access information stored on the hard drive. The use of the cookies is mainly to help the website progress and for us understand how visitors act when surfing website.
Cookies allow website and applications to store your preferences to facilitate your access for future use after the initial visit.
Cookies do not identify you.
Cookies in our website
On WTB Solicitor’s website we use cookies in order to improve the experience that users get from our website, to recognise your device, remember your preferences and to employ Google Analytics to analyse how our website is used.
There are several types of cookies: strictly necessary cookies, performance cookies and functionality cookies.
Strictly necessary cookies
These types of cookies allow you to navigate around the website and are used to remember your details, for example, when filling in a form, these are not used for marketing or advertising purposes.
Functionality cookies / Analytics cookies
The cookies that we use in this website are mainly to understand our visitors’ about our website and how you navigate in this site.
We use:
Google Analytics cookies: collecting information anonymously to analyse the duration of a visit to our website, how many pages a person visits or which was the landing page. To learn how Google deals with the information gathered from you please follow the link https://support.google.com/analytics/answer/6004245
Third party cookies
Wherever this website has links to other websites these will have their own privacy policy. WTB Solicitors are not responsible for the 3rd party practices.
We will never pass your details or the information gathered through the cookies to third party companies for advertising purposes.
Refusing or deleting cookies
You can refuse or delete cookies. You can control your settings directly in your browser following its guidance; the settings will vary according to the browser you are using.
It is possible to also control Adobe Local Shared Objects, also known as Flash cookies through Adobe’s website.
This cookie notice
By continuing navigating this website you agree with our cookies policy. To know more about cookies or how to discard them you can visit http://www.aboutcookies.org/
If you want to know how you can improve the navigation of our website regarding your browser you can always find help in our accessibility statement.
Cyber crime, Frauds Scams & Banking Security
When you send money to us please make sure you use our correct bank details. We will not change our bank and if we do we will not notify you of this by email or telephone. If you are asked to send money to an alternative account than you have been notified by us in writing please advise us immediately. Please check any information you receive about changed bank details is genuine. You must only use the phone number 0161 224 3311 which is on our letters to you.